Chatbots vs Virtual Assistants Whats the Difference? Customer Service Blog from HappyFox
Most often, it’s handling the basic communication between businesses and customers. With this in mind, it’s easy to see why a typical chatbot’s capacity is limited to simple conversations. Simple rule-based chatbots are trained with predetermined responses to anticipated user questions. They’re based on decision trees where both the input (i.e., user question) and the …
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